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PROJECT YES
Thu, Nov 12
|Maggiano's Little Italy
Project YES: Creating Exceptional Patient Experiences Discover how a positive "Yes, we can" mindset transforms patient trust, strengthens customer service, and improves team accountability. Learn practical communication scripts, proven engagement strategies, and how to leverage tools like Liine, In
Time & Location
Nov 12, 2026, 6:00 PM – 8:00 PM
Maggiano's Little Italy, 3333 Bristol St, Costa Mesa, CA 92626, USA
About the event
Guest Speaker: Bruce Mays
PROJECT YES: ELEVATING THE PATIENT EXPERIENCE
Project YES – A Positive Mindset
Promote a “yes, we can” attitude to build patient trust and engagement.
Focus on finding solutions—not over-promising.
Customer Service Principles
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